Terms & conditions
1. GENERAL CONDITIONS
1.1 The seller is Aparso Slovakia s.r.o., Veľká Okružná 17, 010 01 Žilina, the Commercial Register of the District Court of Žilina, section: Sro, file no. 75038 / L, ID: 53115350, VAT ID: SK2121276069, e-mail: firstname.lastname@example.org (hereinafter only the seller).
1.2 The Buyer is any natural or legal person who may in any way contact the Seller with the intention of purchasing the goods offered by the Seller.
1.3 The Buyer is also any natural or legal person who may in any way contact the Seller with a request that the Seller procures goods that it does not include in the offer, with the intention of purchasing these goods.
1.4 By using the website of the seller’s online store and confirming orders, the buyer agrees to these Terms and Conditions.
1.5 These terms and conditions are valid until new business conditions are issued.
2.1 The buyer can order the goods as follows:
a) through the shopping cart on the seller’s website,
2.2 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 Send the order to the seller to confirm by email and at the same time inform the buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to orders.
2.5 Cancellation of the order is possible on the part of the buyer within 24 hours of ordering the goods without giving a reason. The buyer can cancel the order by phone or e-mail. After verifying that the conditions of the canceled order have been met, the ongoing buyers confirm the cancellation of the order to the buyer by e-mail or telephone. In the event that the amount for the ordered goods has already been paid, the seller will send the money back to the buyer’s bank account, or deliver it in another way agreed upon.
2.6 The previous right has the canceled order if it is not possible to secure the ordered goods. In this case, if the buyer immediately returns the amount paid in full, or offer him replacement goods, or another solution, if the buyer agrees to the team. The previous right also has a canceled order if it is not possible to check with the buyer (incorrectly stated or unlisted contact details, unavailability, …).
3.1 The seller is a VAT payer.
3.2 To the basic price of the order is added the price for the transport of goods according to which method of delivery the buyer chooses. The price is derived from the total weight of the ordered goods and the current rate is visible directly in the order (for each mode of transport). Packaging is required in the price of transport.
4.1 The buyer can pay for the goods by cash on delivery or by transfer to an account on the basis of a proforma (advance) invoice. Based on the sent order, the seller issues a proforma (advance) invoice, which he sends together with the order confirmation by e-mail. In the case of legal entities, it is also possible to purchase an invoice with a maturity of 14 days upon agreement.
The buyer can pay this payment as follows:
a) a transfer order from his account,
b) direct cash deposit to the seller’s account,
4.2 Payment is only possible in EUR.
4.3 The tax document (invoice) is sent by the seller to the buyer together with the goods.
5. DELIVERY CONDITIONS
5.1 The delivery time for the goods offered by the seller is in most cases within 7 working days from the confirmation of the order, the maximum delivery time is 14 days or may be extended in agreement with the buyer. The seller will inform the buyer about the delivery time and delivery date when confirming the order by e-mail or telephone. If the announced extended delivery time does not suit the buyer, he has the option to cancel the order in accordance with point 2.5 of these Terms and Conditions.5.2 The goods will be shipped immediately after confirmation of the order and after meeting all conditions for removal from storage.
6. DELIVERY OF GOODS
6.1 The seller ensures the transport of goods in a way that the buyer chooses from the options offered in the order: a) courier service, b) Slovak Post.
6.2 The place of collection is determined on the basis of the buyer’s order. Delivery of the goods to the designated place is considered to be the fulfillment of the delivery.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the shipment upon receipt of the goods.
6.4 Together with the goods, the seller will deliver to the buyer an invoice (tax document), which also serves as a delivery note. The seller will also deliver with the goods the operating instructions and the warranty card if required by the nature of the goods.
6.5 The seller is responsible for the goods only after they have been taken over by the buyer. The goods are considered taken over by the buyer from the time when the buyer confirms the receipt of the goods in writing.
6.6 The seller is not responsible for delayed delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after payment of all damages by the carrier.
6.7 In case of greater interest, it may happen that we have a shortage of goods and so we can deliver the goods ordered by you in several packages, while you pay postage and packaging as one package.
7. WITHDRAWAL FROM THE PROCESSED ORDER
7.1 In accordance with the law, the buyer is entitled to withdraw from the processed order without giving a reason (according to the law “from the purchase contract”, if the buyer has already taken over the goods) within 14 working days from the day of taking over the goods.
7.2 Goods for return must be:, a) undamaged, b) complete (including accessories, documentation, …), c) including the enclosed proof of purchase.
7.3 If the buyer decides to return the goods according to point 7.1 of these Terms and Conditions, he is obliged to: a) contact the seller with a request to withdraw from the processed order, state the order number (variable symbol), date of purchase and your account number for refunds, b) send goods back to the seller’s address – it is recommended to send the goods by registered mail, insured and use appropriate packaging so that during transport there is no description, gluing or other deterioration of the original packaging and the goods themselves (seller does not guarantee any loss or damage to goods during transport), c) pay the expenses related to the return of goods (postage, insurance, …).
7.4 After fulfilling the conditions according to points 7.1 to 7.3 of these Business Conditions and after receiving the returned goods, the seller is obliged to: a) take back the goods, b) return to the buyer no later than 15 days from the date of withdrawal from the processed order. for transport.
7.5 In case of non-fulfillment of any of the conditions according to points 7.1 to 7.3 of these Business Conditions, the seller will not accept withdrawal from the processed order and the goods will be returned at the expense of the buyer.
8. WARRANTIES AND COMPLAINTS
8.1. The provisions of this point do not apply to a buyer who is not a consumer or a person who purchases goods for business purposes and not for the personal consumption of natural persons; liability for defects of the goods in this case is governed by the provisions of §422 et seq. Commercial Code. The seller handles consumer complaints in accordance with the legal regulations of the Slovak Republic, in particular Act no. 250/2007 Coll. as amended, the Civil Code of the Slovak Republic and valid legal regulations.
8.2. For all goods purchased on the basis of civil law relations, the warranty period is, in accordance with the legal regulations of the Slovak Republic, standard 24 months, unless the legal regulations of the Slovak Republic provide for a shorter period for certain types of goods. The warranty period begins from the date of receipt of the goods by the buyer. The seller is liable to the buyer consumer for defects in the goods according to § 623 and 623 of the Civil Code.
8.3. The duration of the warranty period follows from the legal regulations of the Slovak Republic. If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiry of this period.
8.4. The warranty does not cover defects and damage caused by: in connection with normal wear and tear, actions of the buyer or a third party after taking over the goods by the buyer, unprofessional, careless handling, excessive load, mechanical damage or wear, use of goods contrary to its instructions or purpose of use or non-compliance rules of use, maintenance or storage, in the event of natural disasters, unprofessional or incorrect assembly or installation or storage, due to failure to perform regular maintenance and service inspections (if specified according to the user manual) for goods in the categories of skis, roller skates, bicycles and fitness equipment.
8.5. The buyer loses the warranty even if the seal is removed from the goods or if the goods are tampered with.
8.6. The buyer can file a complaint by sending the goods to the address Aparso Slovakia s.r.o. Kollárova 85, 036 01 Martin, proof of purchase, and a completed form describing the complaint.
8.7. The buyer shall attach a legible original or a copy of the proof of purchase of the goods to the claimed goods and shall provide a detailed description of the defect and the manner in which the defect manifests itself externally. The goods should be delivered in a clean condition and with accessories supplied with the goods.
8.8. The seller will issue a confirmation to the consumer when making a complaint. It is not possible to assess the complaint without submitting the goods or without submitting a copy of the proof of purchase.
8.9. The seller handles consumer complaints in accordance with the legal regulations of the Slovak Republic, in particular Act no. 250/2007 Coll. as amended, the Civil Code of the Slovak Republic and valid legal regulations. In the case of a defect that can be rectified, the buyer has the right to have it rectified free of charge, in good time and properly. The seller is obliged to eliminate the defect without undue delay. Instead of eliminating the defect, the buyer may request an exchange of the item, or if the defect concerns only a part of the item, a replacement of the part, if the seller does not incur disproportionate costs due to the price of the goods or the severity of the defect. Instead of eliminating the defect, the seller can always replace the defective item with a perfect one, if this does not cause serious difficulties for the buyer. In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the thing due to the recurrence of the defect after repair or for a larger number of defects. In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.
8.10. The seller shall issue a document on the handling of the complaint no later than 30 days from the date of the complaint in accordance with the Consumer Protection Act and legal regulations. The Buyer acknowledges and agrees that the proof of the complaint and the handling of the complaint will be delivered to the Buyer in accordance with legal regulations. At the end of the complaint procedure, as well as at the request of the seller, the buyer is obliged to take over the claimed goods from the seller within 15 days, if the complaint was resolved in the form of repair, discount, exchange of goods (new goods) or rejection of the complaint. Consumer complaints and suggestions can be addressed to the seller’s registered office.
8.11. If the buyer does not take over the item even within 30 days after handling the complaint or within 30 days from the date of repeated delivery of the goods to the buyer or does not take it within the same period from sending the seller’s request to the contact address provided by the buyer, the seller entitled to demand from the buyer performance in the amount of 0.33 € for each day of storage.
8.12. The buyer – the consumer – has the right to contact the seller with a request for redress (by e-mail to – reklamácie@ampal.sk), if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds to this request in the negative or does not respond to it within 30 days of its dispatch, the consumer has the right to file a motion to initiate alternative dispute resolution to the subject of alternative dispute resolution (ADR entity) under Act 391/2015 Coll. ARS subjects are bodies and authorized legal entities according to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll.
The consumer can also lodge a complaint through the RSO alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.
Alternative dispute resolution can only be used by the consumer – a natural person who does not act within the subject of his business activity, employment or profession when concluding and fulfilling a consumer contract. Alternative dispute resolution only concerns a dispute between a consumer and a seller arising out of or in connection with a consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.
You can find more information and the complaint form on the complaint tab
9. PROTECTION OF PERSONAL DATA
Detailed information on the processing of personal data can be found here.
10. FINAL INFORMATION
10.1 Supervision over the provision of services is performed by:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Žilina Region
Predmestská 71, P.O. Box B-89; 011 79 Žilina 1
Department of Technical Product Inspection and Consumer Protection
tel. No .: 041/7632 130
fax no .: 041/7632 139
10.2 These general terms and conditions and all purchase contracts concluded on the basis thereof are governed by the laws in force in the Slovak Republic.
10.3. The seller reserves the right to change these general terms and conditions. The obligation to notify the change in writing in these general terms and conditions is fulfilled by placing it on the seller’s e-commerce website.
10.4. If the purchase contract is concluded in writing, any change must be in writing.
10.5. In case of doubt, the contracting parties have agreed that the period of use is considered to be the time from delivery of the goods to the buyer according to point 6.2. of these general terms and conditions until the day of return delivery of the goods to the seller.
10.6. The contracting parties have agreed that communication between them will take place in the form of e-mail messages.
10.7. The relevant provisions of the Civil Code, the Act, Act no. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Coll. as amended and the Act on Consumer Protection in Mail Order.
10.8 .. These general terms and conditions take effect against the buyer by concluding a purchase contract.
10.9 By sending the order, the Buyer confirms that he has read these general terms and conditions and agrees with them in full.
11.8. If you lose interest in registering on our site, you can ask the administrator to unregister by email at email@example.com
The buyer declares that before completing the order he has read the general terms and conditions of the seller, his complaint procedure and that he agrees.
In Žilina on, 08.08.2020